Refund Policy

At Camera Informer, we understand the importance of customer satisfaction and strive to provide the best possible service. This refund policy outlines the terms and conditions for requesting a refund for your purchase from our store.

1. Eligibility: In order to be eligible for a refund, you must meet the following criteria:

  • The product must have been purchased directly from Camera Informer.
  • The product must be in its original condition, unused, and in the original packaging.
  • The request for a refund must be made within 30 days of the purchase date.

2. Refund Process: To request a refund, please follow these steps:

  1. Contact our customer support team at support@camerainformer.com and provide your order details.
  2. Explain the reason for your refund request.
  3. Our customer support team will review your request and provide further instructions.
  4. If your refund request is approved, you will be provided with a return authorization number (RMA).
  5. Package the product securely and include the RMA number on the outside of the package.
  6. Ship the product back to our designated return address.
  7. Once we receive the returned product and verify its condition, we will process your refund.

3. Refund Options: Depending on the circumstances, we offer the following refund options:

  • Full Refund: If the product is returned in its original condition, we will issue a full refund for the purchase price.
  • Partial Refund: If the product is returned with missing parts or damaged packaging, we may issue a partial refund.
  • Store Credit: In some cases, we may offer store credit as an alternative to a refund.

4. Non-Refundable Items: The following items are not eligible for a refund:

  • Products that have been used or damaged by the customer.
  • Products that are not in their original condition or packaging.
  • Products that are not purchased directly from Camera Informer.

5. Processing Time: Once we receive your returned product, please allow up to 10 business days for us to process your refund. The refund will be issued using the same payment method used for the original purchase.

6. Contact Us: If you have any questions or concerns regarding our refund policy, please contact our customer support team at support@camerainformer.com. We are here to assist you and ensure your satisfaction.